Like manufacturing plants and large campuses, high-rise office buildings in crowded urban environments must deal with MRO. They all face the same challenges:
- Poor purchasing habits.
- Bad or no data governance.
- Failure to integrate systems.
Heavy foot traffic and general geographic location add complexity in effectively managing the MRO supply chain.
One large facilities management company overseeing a 30-story office building in the Northeast U.S. had virtually no oversight of its MRO. There was no inventory management in place for the more than 6,000 SKUs. Materials were scattered throughout the building with no tracking and no visibility to what parts existed and where.
The client relied on knowledge from long-term employees. Such an approach created redundant purchasing, extensive walk-about time locating materials, and lost wrench time or time spent making repairs. Team members were spending on average, 90 minutes per day looking for a specific part, combing the facility’s labyrinth of hallways and storage areas.